atm retained my money
They will physically count the money/balance the ATM if there is an difference they will make any corrections. When I called NatWest I was told that the card had been cancelled," he says. by joeola4u(m): 6:21pm On Oct 04, 2007 Please can any body in the house give an advice:My ATM card was retained in the ATM machine of which i dont know that my PIN as been changed by my Jnr bros who did a withdrawal for me last.The machine said i should contact my financial institution.I used GT Bank Ojuelegba Branch in Lagos.Urgent please,Thanks. Favorite Answer. , What do you do if your card is swallowed before you get your cash – yet you are still debited? Meanwhile, the banks would be asked to justify why they had not refunded the customer. He has also questioned whether someone had tampered with the ATM and pocketed his money. Yahoo is part of Verizon Media. However, as Nationwide has rejected our ATM dispute no further action can be taken by the bank.". I used my card in an ATM for a bank (who shall remain nameless) and to my surprise the ATM retained the card citing "unauthorised use". After that I went to a ATM to see if it's my card or anything else - ATM ate my card! However, NatWest has told him that because the ATM balanced at the end of the day NatWest will do no more for him and that, as far as it is concerned, is the end of the matter. Yahoo is part of Verizon Media. It is still investigating. i have available funds but the atm at my bank retained my card and said i must contact my issuer ....any ideas on why an atm will retain your card? Find out more about how we use your information in our Privacy Policy and Cookie Policy. Relevance. A spokesman for the Financial Ombudsman Service says it receives plenty of cases each year similar to Mouline's. Information about your device and internet connection, including your IP address, Browsing and search activity while using Verizon Media websites and apps. You can change your choices at any time by visiting Your Privacy Controls. "I don't understand how the bank can refuse to refund me. This is what happened to London software designer, Hicham Mouline, this summer and he has faced a battle ever since to make his bank, NatWest, refund the money. "I waited by the machine for 30 minutes to no avail. A spokesman for the Payments Council, which represents all the banks and payments providers and oversees such matters, says the payments services regulations are there to help consumers in such circumstances. Cancel the card like everyone else has said. I waited for ages, but the machine was still not working when I was forced to leave. Have to go with an ID to a branch tomorrow. last updated – posted 2015-Oct-18, 7:54 pm AEST posted 2015-Oct-18, 7:54 pm AEST User #607637 193 posts. To enable Verizon Media and our partners to process your personal data select 'I agree', or select 'Manage settings' for more information and to manage your choices. I called the number on the Nationwide machine and was told to contact my own bank. The Which? posted 2015-Oct-17, 7:14 pm AEST O.P. atm machine retained my debit card? Just before you are due to go on holiday you put your cashcard in the local ATM only for the machine to crash and gobble up your card. It says each is judged on its own merits. My partner's card was swallowed by a local ATM a few weeks ago. NatWest has confirmed that Mouline's card was retained but says Nationwide has told it no unusual activity was reported. The ATM ate quite a few people's cards that evening - the manager was dishing out a fair number of apologies as he returned people's debit cards to them the following morning! Any suggestions or experience? We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. 5 Answers. The banks often use the "balancing" defence – as NatWest has done. Definately the smartest thing to do first. Staff would look at when and how the customer had reported the problem. We speak to a London man who has taken on NatWest, Hicham Mouline has been told the cash machine which swallowed his £500 'showed no irregularities'. I raised the question on social media and was advised by the bank (who shall remain nameless) to request a replacement card. We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. Ah, sometimes they do. Hello I tried depositing cash this afternoon, and the atm … Last modified on Fri 6 Sep 2013 10.59 BST. website has a template for the letter. A spokeswoman says: "NatWest contacted the ATM disputes team who approached the owners of the ATM in question. It's the moment we all dread. The rules are clear that banks must refund unless they have prima facie evidence that the customer has had their money, or that they have been grossly negligent.

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