He told us this island had shade and beaches and would be a nice day. They wait until we get all the way down here last minute to inform us that the deposit was in fact 1,000$ and because we obviously didn’t have it (we had no idea of course). They filled our coolers with ice, then proceeded to provide us maps/GPS to a great snorkeling site and then we headed to an abandoned island to relax on the beach. While in VA we made a reservation for the full day boat rental. Prior boating knowledge is required.
Can't say enough good things about BOAT US. When she explained everything we asked a few questions and she snapped at us (like almost yelling) asking if we really feel comfortable going out on the boat. We were able to rent a boat big enough for our family and see the keys! Cleanest boats in Key West!
We always provide a custom and quality orientation as you can see from other reviews. Thank you for the positive review and we are glad you had a wonderful experience with our boat rentals. We rented a 26' deck boat for the day for a small group of us. Thank you for not charging our card, at least we didn't have to deal with that, which is why you get one star and not zero stars.Poor show sir, poor show.Suggestions for anyone wanting to book here: confirm your reservations, be sure to confirm that your boat won't be given away, and work with respectful people--- we all work hard to make a living, support local businesses with good business practices. We rented the 22' Panga which was perfect for relaxing on the water and doing some fishing farther offshore. We accept MasterCard, Visa and Discover. Hope to see you again soon! Would, Staff was great boat ran great gps has plenty of helpful tracks to follow. Comment from Richard S. of Spencer's Boat Yard. Soooo we pushed. Collected seashells. Our extensive knowledge of boats and local waters will help any customer have the best experience possible.…. Not helpful and didn't care if we were stuck out in the water all night long.
Could not have had a better day at the sandbar. We appreciate your kind words and look forward to seeing you soon! Island Bike Rentals. Spencer's Boat Rental and Boatyard, located at Garrison Bight in Key West, offers a variety of rental boats and a full-service boatyard. My family rented a boat from Spencer's last week while in Key West.
Immediately they got very rude with me (remember how rude they were when I arrived back at the Boat Yard) basically telling me we can't cancel the next two days and we will still be charged the full amount. The front desk staff was pleasant and helpful and Chance was also really friendly! When I said I needed him to send a rescue boat. I am completely irate with this business and I will NEVER attempt to use their services or equipment again and I am doing my best to make sure they don’t rob any more innocent tourist! We greatly appreciate your business and are hoping to see you again in the future! We might get a signal. Collected seashells. Took my boat in there to have the bottom painted, within a day it was peeling off. He told us we could use his which only fit 20 inches. Then he told me to wait for high tide!!!! We took the boat out the first day and ran into some problems with the engine on the way in (this is understandable sometimes boats have problems) and basically had to limp back to the boat yard. THEY LIED!!! You expect me to stay with the boat? Multiple day rentals with discounted pricing available upon request. Thank you for your feedback, J M C.. We appreciate your business and we look forward to seeing you soon! If we stood just right. I let him know I wouldn't be taking the boat or any other boat out he offered as I didn't feel comfortable with them.In the end we had to dispute the charges through our credit card because they still charged us for the additional days.
Renters must be of 23 years of age.
Wonderful Patsy glad you had a great day on our rental boat. We can't wait for next year! Come back and see us soon! We do not have any affiliation with the tow company. My advice to you is next time you set out on a vacation please insure you have a credit card for authorizations, holds and such as all businesses (hotels, bike rentals, car rentals, flights..) require credit cards. Weeks before going we called Spencer's boat yard to reserve a fishing boat because we were going to go deep sea fishing Saturday morning. Our website as well customers inquiring always are told that there is a $1000 authorization/hold on your credit card. You expect me to stay with the boat?". This place was great! Key Wests only Boatyard! An island in what he called "the lakes" saying it would be calmer. Mr. Spencer was really nice and accommodating. We had so much so fun!!!! We have extensive knowledge of fiberglass and gelcoat repair, bottom painting, engine maintenance and general boat repair. The Spencer's were very helpful. Sometimes!! Poor customer service.We booked a boat for 10 people, the day prior to our reservation, gave them a credit card for the deposit, was told we could arrive at our convenience, but that we would be charged the full day, not a problem.The following day, we pay for a taxi from Duval to the harbor, all our belongings ready for a day on the water, and the man behind the counter claims the boat was double booked, and that he gave the boat to a group 30mins prior.My questions: if you knew it was double booked, why didn't anyone call us to let us know so we didn't have to exert the energy to come out. Multiple day rentals with discounted pricing available upon request. 8/17/2018We at Spencer's appreciate the positive review, Scott.
I asked his advice about where we should go and mentioned again to him that I didn't have much experience, at which point he went off on one, basically trying to talk me out of going altogether. From 26' deck boats to 22' center consoles. charts for the area, but their on-board Garmin worked superbly and we didn't need the chart. I rented a the 26' deck boat and had a blast! Do you have other boats available?He continued to yell at us, about how we "didn't give a deposit" and that he "doesn't run a charity" when we asked for reparations of just giving us whatever boats at the rates we were promised.Well sir, people who usually rent boats aren't usually looking for charity. Eco Tours, Scuba & Snorkeling, Boat Tours, Fishing Charters & Tours, Dolphin & Whale Watching, Scuba & Snorkeling, Boat Tours, Private Tours, Stand-Up Paddleboarding. by Spencer’s Boatyard. Fishermen waving their arms at us like we are complete morons... like it is our fault.It became obvious to me that the Garmin was our only hope of getting back to land. I am completely irate with this business and I will NEVER attempt to use their services or equipment again and I am doing my best to make sure they don’t rob any more innocent tourist! !When we got back to dock. Singer and guitarist Spencer Davis, of the 1960s beat band The Spencer Davis Group, has died at the age of 81. Not long until we ran into our first patch of shallow water, circled around in there for a while, churning up the bottom of the ocean, trying to navigate our way out using the map, unsuccessfully.
Thank you for the positive review and we are glad you had a wonderful experience with our boat rentals. Their employee showed us a map, how to use the GPS, etc. I asked him why he could not our would not come to our aid. We appreciate your business and we hope to see you again! Their employee showed us a map, how to use the GPS, etc.
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