amazon email saying i cancelled order
If you get a request to update your Amazon account, don’t do it via email. You can cancel items or orders that haven't entered the shipping process yet. That could be very bad, right? A recent wave of phishing attacks is masquerading as an email from Amazon, informing you that your order has been canceled. If you see the order in the Cancelled Orders section, it was successfully canceled. There's a problem loading this menu right now. It says my order for two items has been cancelled. Exchange or return items, Manage Prime Add or edit payment methods, Carrier Info Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. Exchange or return items, Manage Prime It says my order for two items has been cancelled. To cancel the entire order, select all of the items. Powered by Discourse, best viewed with JavaScript enabled. Emails, text messages, or calls from Amazon never ask for your personal information. You'll receive an email within an hour confirming whether or not your cancellation was possible. Put viruses on your computer or something even more nefarious? Your Orders To cancel the entire order, select all of the items. Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. This isn't the information I was looking for, Top subscription boxes – right to your door, Report Suspicious Emails, Phone Calls, Text Messages, or Webpages, Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon, © 1996-2020, Amazon.com, Inc. or its affiliates. If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. Just got an e-mail from Amazon saying the order ID I sent them is an invalid order ID. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. This isn't the information I was looking for, Top subscription boxes – right to your door, Manage Your Amazon Accounts on Mobile Devices, Sign out of Your Account on the Amazon Website, Sign out of Your Account in the Amazon Shopping App, Revoke a Website or App's Access to your Login with Amazon Information, © 1996-2020, Amazon.com, Inc. or its affiliates. If for some reason they’re unable to provide a satisfactory answer, please let us know. Track or cancel orders, Returns & Refunds Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain: Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. We recommend that you report any suspicious or fraudulent correspondence. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. Change email or password. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Shipping carrier information, Account Settings we'll use this information to improve our online Help. Don't open any attachments or click any links from suspicious emails or text messages. https://sellercentral.amazon.com/forums/thread.jspa?threadID=1984&start=0&tstart=0, Edited by: jennifermaryp on Oct 1, 2012 3:53 PM. Cancel or view benefits, Payment Settings If the order has already entered the delivery process, this option isn't available. Track or cancel orders, Returns & Refunds For more information, go to. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. For more information on how to contact the seller, go to Contact Third-Party Sellers. I got an e-mail that LOOKS like an Amazon e-mail. Add or edit payment methods, Carrier Info You did the right thing by forwarding it to us. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. Forged email addresses to make it look like the email is coming from Amazon.com. Links to websites that look like Amazon.com, but aren't Amazon. If you received an e-mail regarding the cancellation of an order you don't recognize, please check Your Orders in Your Account. Maybe their computer is “psychic” and read your mind. Select the department you want to search in. Please select what best describes the information: Thanks! There's a problem loading this menu right now. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. Seller Support should be able to advise you if the message is legitimate or not. Someone who HAS ordered recently MIGHT click on the link to see what’s been cancelled. Note: Go to Your Orders. Shipping carrier information, Account Settings To learn about how to avoid payment scams, visit Avoiding Payment Scams. Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! Select the tick box next to each item you want to remove from the order. While we're unable to respond directly to your feedback, If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Attachments or prompts to install software on your device. Got e-mail saying order cancelled -- but I didn't order anything. Select Cancel checked items when finished. Change email or password. Cancel or view benefits, Payment Settings While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect. An order confirmation for an item you didn't purchase or an attachment to an order confirmation. To cancel the entire order, select all of the items. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? I think this is a not uncommon phishing attempt - there was actually a thread about it on the forum at one point. If you see an email with an order confirmation for an item that you don’t think you purchased, log into your Amazon account and go to your Your Orders to see if it matches what you see in the email. Amazon account. For example, Amazon Pay website is https://pay.amazon.com/. Select the department you want to search in. I got an e-mail that LOOKS like an Amazon e-mail. I did forward it to Amazon, and opened a case, but I don’t think they will understand. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. That seems like a legitimate reason to contact you, and with the high rate of consumers who shop on the popular site, it’s a safe bet that the scammers will land on a victim who actually believes the email. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? Select the check box next to each item you want to remove from the order. Send the email as an attachment to stop-spoofing@amazon.com. For sure, don’t use the e-mail to log onto your So don’t be opening any e-mails about cancelled orders! Your Orders If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. If you receive a suspicious correspondence, here are some tips to determine if it's from Amazon.com. Instead, go to Your Account on Amazon.com and click “Manage Payment Options” in the “Payments” section. You can also confirm that the order was canceled by visiting Your Orders. Please select what best describes the information: Thanks! We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. You can select Request Cancellation but this does not guarantee cancellation. They knew what you wanted, but weren’t allowed to send it through the mail! Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. we'll use this information to improve our online Help. If you're reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com Report a Phishing Email Avoiding Payment Scams

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